Ara Damansara

Source: the Sun

SHAH ALAM (Jan 12, 2012): Selangor residents can from Jan 17 use a toll-free line to lodge complaints on garbage collection.

State executive councillor in charge of local councils Ronnie Liu said the hotline, 1-800-88-2824, would be manned from 8am-6pm daily. Complaints made after these hours will be recorded by an answering machine.

“All complaints made during operating hours will be dealt with immediately, with contractors sent to the location to clear and dispose the garbage. Complaints made after 6pm will be dealt with the next day,” he told reporters after a state executive council meeting here yesterday.

The hotline is part of the state’s initiative to address the problem of uncollected garbage, including deliberate mass-dumping on streets and back lanes. It also follows recent acts of sabotage in rubbish collection, where truckloads of rubbish have reportedly been strewn in several areas in Shah Alam, Petaling Jaya, Klang and Subang Jaya.

Selangor Mentri Besar Tan Sri Khalid Ibrahim last week disclosed that there had been instances of deliberate rubbish dumping in areas that had just been cleaned.

He had reportedly said the acts were part of a coordinated effort to show that the state, especially local councils, were not able to manage waste collection effectively.

Liu said residents could also use the hotline to lodge complaints on delays in rubbish collection by local councils.

The hotline is expected to enable the state to determine the percentage of complaints resolved and response time.